Customer Service Technology

Everyone's story matters. Come shape your story with us at Riverty.

But where does that take you?
To one of our 30 hybrid workspaces – designed for exchanging ideas, learning from others, and shaping the way we work. An international community of over 4,000 people, representing almost 80 nationalities across 11 countries. United by one mission: Combining empathy, advanced technology and data-driven insights to keep people and businesses in flow. With payments made for them. So that they don't have to worry about it.

And there's more:
We are part of the family-owned Bertelsmann group. Established. Corporate. In a fast-paced industry. We enable flexible payments in various industries, simplifying the financial management of known brands and helping people repay debt to build financial confidence. In short: shaping FinTech.

At Riverty, you're not just stepping into a role — you're stepping into the driver's seat of our customer service transformation. You'll lead with vision, connect business ambitions with cutting-edge tech, and bring AI-powered solutions to life. If you thrive on turning strategy into impact, challenging the status quo, and inspiring teams to deliver their best, this is where you'll make it happen.

We are looking for a
Customer Service Technology & Automation Lead (m/f/d)
(unlimited, full-time) Join our team at one of our locations in Amsterdam, Berlin, Verl, Baden-Baden or Münster – flexible working conditions available
Your Role and Impact

• You take charge of Riverty's customer service platforms and shape their strategic roadmap — aligning business goals with IT possibilities across the entire organization
• You set the rules by defining platform governance, configuration standards and performance criteria — and you make smart prioritization calls based on value and feasibility
• You turn ideas into action by translating business needs into concrete delivery plans, estimating technical effort, and steering vendor partnerships to deliver on time and to spec
• You drive innovation through AI and automation — from Microsoft Copilot to chat and voice bots, to Power Automate workflows — while monitoring performance and swiftly removing blockers to keep things running smoothly
• You inspire and lead Product Owners and Configuration Experts working with Microsoft Dynamics, Zendesk, Parloa, and other tools — building a culture of innovation, structured delivery, and strong stakeholder relationships

What You Bring

• You have 5+ years of experience in Customer Service, IT consultancy, Microsoft partner environments, or enterprise transformation — ideally with hands-on Microsoft Dynamics 365 implementations
• You know the delivery lifecycle inside out — from scoping and sprint planning to UAT and post-go-live stabilization
• You're confident in estimating technical effort, negotiating contracts, and challenging vendor proposals with authority and insight
• You excel at stakeholder management, problem-solving, and clear, impactful communication
• You speak fluent English and have German skills at C1 level or higher — and if you can add another European language (bonus points for Nordic languages), even better

Equal Opportunity Employer Statement

We want to be a fair and inclusive employer. We value the diverse perspectives that a diverse workforce brings to the table. Therefore, we are actively looking for people who enrich our company through their identity, background and personal experiences, with or without a disability.

Benefits:

• At Riverty, you can be who you are. We are committed to creating an inclusive environment and a culture of appreciation, enriched by our employee networks.
• Prioritize your health with supported sports and leisure activities.
• Take advantage of our numerous training and development opportunities Enhance your skills with training offered by the Bertelsmann University, language courses, or leadership training.
• Benefit from our discounts on Bertelsmann products and financial incentives.
• With our diverse work models, you can tailor your work to your preferences. Take advantage of mobile office, flexible working hours, and part-time models.