Customer Service Representative

7 days ago

Stockholm, Stockholm, Sweden Verifone Full time

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

Customer Support are responsible for giving effective and customer-oriented support to all customers and partners. This includes question regarding agreements and invoicing as well as offering accessories and up sell offering added value services. Receives customer requests and prepares documents/trouble tickets related to servicing agreements and invoicing. Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions. Logs calls, chat and email and updates customer account records.

Essential Duties and Responsibilities

  • Troubleshoot and solve issues related to agreements and invoicing
  • Solve agreement and invoice questions
  • Solve and register terminations
  • Offer and register accessory order
  • Offer and up sell packages, services and added value services

Skills and Experience we desire

  • Service-oriented with previous experience in customer service or sales
  • High interest in working with customer related issues
  • Responsible, structured and efficient
  • Interest in administrative processes as well as technical experience
  • Solution oriented
  • Adaptable to challenges and changes
  • Good communicating and expressing in speech and writing both Swedish and English

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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