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Customer Support Representative
2 weeks ago
Who are Benifex?
We are a fast-moving technology company, and
one of the most successful providers of online reward and benefits solutions in the world.
We believe that everyone deserves an exceptional experience at work, every day, and build
workplace technology
that makes this happen. Benifex's mission is to
build remarkable experiences that employees love.
Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best,
we need brilliant people
on board and that's where you come in.
Why should you apply?
- Be part of an engaged and motivating team where you will have the opportunity to collaborate closely with others while also working independently. You'll be trusted with responsibility, supported in your development, and encouraged to contribute your ideas in an environment that values teamwork, ownership, and continuous improvement.
- Top 10 Employer, Sunday Times Best Places to Work Awards
- Work for a profitable, fast-growing market leader in the online reward and benefits space.
Role Overview
As a
Customer Support Representative
, you will play a key role in delivering high-quality support to employees using the Benifex platform. The role exists to ensure fast, accurate, and reliable assistance via phone and email, while also supporting essential administrative processes. You will be part of a team focused on operational excellence, customer satisfaction, and continuous improvement.
You will be part of a larger collaborative team and report to Head of Customer Service Nordics. The team is based at our offices in Stockholm and Copenhagen.
Responsibilities
- Respond to employee inquiries from Benifex users via phone and email with speed and accuracy and perform support-related administrative tasks.
- Analyse customer needs and provide clear, accurate solutions aligned with customer expectations and operational targets.
- Handle submitted receipts in accordance with customer policies and government tax regulations.
- Handle incoming cases and receipts in line with agreed SLAs and operational targets.
- Contribute to backlog management and queue efficiency.
- Collaborate with the team on system, process, and AI-driven improvements aimed at reducing incoming workload and increasing customer satisfaction.
What are we looking for?
- Fluency in Swedish and English, both verbal and written.
- You have a strong motivation to learn and grow in a customer support role.
It's a Plus If You Have
- Previous Customer Support experience.
- Danish language skills are a strong advantage.
- Experience working with a customer management system, preferably Salesforce / Service Cloud.
- Strong skills in MS Office (Outlook, Teams, Word).
Personal Attributes
You are curious and eager to learn, with a genuine interest in understanding our products and how to support our customers effectively. You are motivated to grow in a customer support role and are open to developing new skills over time. You enjoy collaborating in a team environment, can adapt to changing priorities, and are willing to take on new challenges to help ensure a smooth and efficient support operation.
Even if you don't meet all of the requirements for this role, we encourage you to apply We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.
Our interview process
Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.
Initial informal call with the Talent team
Online tests in numeracy and logical reasoning
Interview with the hiring manager and a member of the team
Final interview with a senior leader
Practical Details
Location:
Stockholm, Apelbergsgatan 33A
Start date:
As soon as possible
Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.
