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Senior IT Operations Specialist

2 months ago

Stockholm, Stockholm, Sweden Spotify Full time
About the Role

We are seeking a highly skilled Senior IT Technician to join our dynamic team at Spotify. As a key member of our IT Operations team, you will play a critical role in supporting the delivery of our IT services and ensuring the seamless operation of our global IT infrastructure.

Key Responsibilities
  • IT Service Delivery: Be responsible for the delivery of IT services to our global workforce, ensuring that all IT systems and infrastructure are running smoothly and efficiently.
  • Technical Support: Provide technical support to our employees, resolving hardware and software issues in a timely and professional manner.
  • IT Infrastructure Management: Manage and maintain our IT infrastructure, including network, server, and storage systems.
  • Process Improvement: Continuously identify opportunities for process improvement and implement changes to enhance the efficiency and effectiveness of our IT operations.
  • Collaboration and Communication: Work closely with other teams to ensure alignment and effective communication of IT-related issues and initiatives.
Requirements
  • Experience: 5+ years of experience in IT operations and support.
  • Technical Skills: Proven experience in supporting macOS and Windows-based systems, in-depth knowledge of client and software deployment, and understanding of network topologies and protocols.
  • Soft Skills: Excellent communication and customer support skills, ability to work independently and as part of a team, and a strong analytical and problem-solving mindset.
About Spotify

Spotify is a global music streaming service that has revolutionized the way people listen to music. We are a company that values creativity, innovation, and collaboration, and we are committed to creating a workplace that is inclusive and supportive of all employees.