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IT Support Professional

1 week ago

Gothenburg, Västra Götaland, Sweden Definitive Healthcare Full time

At Definitive Healthcare, we are on an exciting journey to transform the life science industry with our cutting-edge technology. We are seeking a highly skilled IT Support Professional to join our growing team.

This role offers the opportunity to work in a fast-paced and dynamic environment, where you will be responsible for providing exceptional customer support to our user community. You will be working closely with our IT operations team to resolve technology issues and ensure seamless delivery of our services.

The ideal candidate will have outstanding customer service skills, excellent analytical and problem-solving abilities, and a strong passion for delivering gold standard support. If you are a motivated and results-driven individual who thrives in a collaborative environment, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Provide high-quality customer support via phone, email, or remote sessions
  • Analyze and troubleshoot technical issues using advanced knowledge and troubleshooting skills
  • Collaborate with the IT team to resolve complex problems and improve overall system performance
  • Assist with onboarding and offboarding processes, including system imaging, account creation, and updating asset inventory
  • Participate in IT projects and contribute to the development of new initiatives

Requirements:

  • 4+ years of experience in IT operations support
  • Excellent communication and interpersonal skills
  • Able to perform well in difficult or stressful situations while maintaining composure and friendliness
  • Familiarity with ITIL or ITSM principles
  • Strong understanding of network fundamentals, Active Directory, and M365 administration