Store Operations Manager

15 hours ago


Gothenburg, Västra Götaland, Sweden Swedish Match Sales Sweden AB Full time
About the Company
Swedish Match Sales Sweden AB is a leading affiliate of PMI, with over 200 years of experience in the industry. Our mission is to deliver a smoke-free future, and we're committed to transforming our business to achieve this goal.

Job Description
We're seeking an experienced Store Operations Manager to lead our flagship store in downtown Gothenburg. As a key member of our team, you'll be responsible for managing the day-to-day operations of the store, ensuring smooth and successful operations. Your primary responsibility will be to manage the Flagship Store, based in downtown Gothenburg, and its team to secure iconic brand experiences through high-level consumer service and brand representation.

Main Accountabilities:
  • Lead, support and develop team members and lead by example in accordance with our values and principles.
  • Responsible for the recruitment and onboarding of new team members (in collaboration with the Community Specialist).
  • Build commitment & engagement within the teams and aim for superior D2C (direct to consumer) experiences.
  • Responsible for store overall operations (e.g. order management, stock inventory, cleaning and merchandising, scheduling, administration).
  • Ensure compliance with Brand Store concepts, marketing code, and ways of working within legal framework.

Requirements:
  • University degree in marketing/economics/management or equivalent, and/or three years of relevant professional experience within the retail/consumer experience industry.
  • Experience in store management, with proven successful results.
  • Excellent leadership and management abilities.
  • Good communication skills, proficiency in Swedish and English is required.
  • Strong understanding of customer service principles and practices with an ability to translate insights into actionable initiatives.
  • Strong networking and stakeholder management skills.
  • Highly organized and structured personality.


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