
Technical Support Specialist
1 day ago
At Foxway AB, we are committed to providing exceptional service to our valued customers. Our team is dedicated to ensuring their satisfaction by delivering high-quality support and troubleshooting assistance.
Job DescriptionWe are seeking a highly skilled Service Desk Agent to join our team. As the first point of contact between Foxway AB and our customers, you will play a crucial role in resolving cases, handling inquiries, generating reports, and collaborating effectively with other departments.
Responsibilities- Serve as the primary point of contact for all IT-related inquiries via phone, email, or in-person.
- Assist with user account management, including password resets, access requests, and security protocols.
- Guide users through troubleshooting steps and provide clear, non-technical explanations.
- Maintain up-to-date knowledge of company systems, tools, and processes.
- Adhere to service level agreements (SLAs) and internal performance targets.
- Collaborate with other teams within the company, assist with keeping the knowledge base updated and continue improvement of our routines.
- Minimum 2 years proven experience in help/service desk or a similar role.
- Knowledge of operating systems (Windows, macOS) and Microsoft Office Suite.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira, etc.) and remote support tools.
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and prioritize effectively.
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Technical Support Specialist
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Technical Support Representative
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Technical Artist
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Cloud Data Specialist Position
5 days ago
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Customer Support Engineer
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Technical Art Specialist Role
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Automated Test Development Specialist
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