Technical Support Specialist

1 day ago


Malmo, Skåne, Sweden Foxway AB Full time
About Foxway AB

At Foxway AB, we are committed to providing exceptional service to our valued customers. Our team is dedicated to ensuring their satisfaction by delivering high-quality support and troubleshooting assistance.

Job Description

We are seeking a highly skilled Service Desk Agent to join our team. As the first point of contact between Foxway AB and our customers, you will play a crucial role in resolving cases, handling inquiries, generating reports, and collaborating effectively with other departments.

Responsibilities
  • Serve as the primary point of contact for all IT-related inquiries via phone, email, or in-person.
  • Assist with user account management, including password resets, access requests, and security protocols.
  • Guide users through troubleshooting steps and provide clear, non-technical explanations.
  • Maintain up-to-date knowledge of company systems, tools, and processes.
  • Adhere to service level agreements (SLAs) and internal performance targets.
  • Collaborate with other teams within the company, assist with keeping the knowledge base updated and continue improvement of our routines.
Qualifications
  • Minimum 2 years proven experience in help/service desk or a similar role.
  • Knowledge of operating systems (Windows, macOS) and Microsoft Office Suite.
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira, etc.) and remote support tools.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tasks and prioritize effectively.


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