IT Consultant
4 days ago
Malmo, Skåne, Sweden
Nextlane
Full time
Job Description- Key Responsibilities:
- Registering, categorizing, and prioritizing support tickets
- Troubleshooting, providing support, guidance, and consultation to the customer
- Updating tickets in the support system and continuously informing the customer about the status of the ticket
- Documenting troubleshooting and work processes and escalating to specialists if necessary
- Analyzing and identifying recurring bugs in our products
- Creating knowledge articles for recurring questions, both for internal and external use
- Keeping up-to-date with agreements, known errors, and delivered system changes
- Detecting emergencies and risks, proactively alerting manager/supervisor in the event of potential dissatisfaction, ensuring that problems reported are properly dealt with
- Continuously contributing to improvements in the system to contribute to high customer satisfaction
