Lead System Operations Team

3 days ago

Stockholm, Stockholm, Sweden PostNord Sverige Full time
Job Description

PostNord Sverige is a leading provider of communication and logistics solutions in the Nordic region. The Nordic Support department is responsible for enabling and ensuring the service management in Group function IT. The unit contributes with designing processes, concepts and implementing them in the service management areas to ensure that the processes provide desired business result.

Position Overview:

As a Team Lead in System Operations, you will be responsible for leading a team of system administrators and engineers to ensure the smooth functioning and reliability of the organization's IT infrastructure. Your primary focus will be on managing daily operations, coordinating tasks, and providing technical guidance to team members.

Key Responsibilities:
  • Team Leadership: Lead and mentor a team of system administrators and engineers offshore.
  • Goal Setting: Define team goals, objectives, and priorities aligned with organizational objectives.
  • Incident and Problem Management: Lead incident response efforts and conduct root cause analysis for major incidents.
  • Change Management: Manage change requests and coordinate system changes, ensuring adherence to processes.
  • Performance Monitoring: Implement monitoring tools and analyze system metrics to optimize performance.
  • Documentation: Maintain comprehensive documentation of system configurations and procedures.
  • Knowledge Sharing: Promote knowledge sharing and best practices within the team.
Requirements:
  • Fundamental knowledge: AWS cloud platform, DevOps, cloud operations.
  • Software knowledge: Jira software, Confluence, and service management.
  • Experience: Prior experience as team lead in a global organization.
  • ITIL knowledge: ITIL principles and foundation knowledge.
  • Office skills: MS Office.
Desirable experience:
  • Azure knowledge: Knowledge in Azure cloud platform.
  • Team lead experience: Team lead experience preferably in a technology or cybersecurity environment.

We believe you are curious and motivated to learn new things - open to opportunities for further training and education. Strong communication skills, with the ability to engage team.

What we offer:
  • Dynamic environment: Work in a Nordic and dynamic environment.
  • Wellness benefits: Wellness allowance & access to the office ́s gym and indoor swimming pool.
  • Employee benefits: Employee benefits through PostNord ́s own personnel foundation PostNord Plus.
  • Pension terms: Great occupational pension terms.
  • Development opportunities: Great development opportunities.

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