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Technical Service Professional

1 week ago

Uppsala, Uppsala, Sweden Dirac Research AB Full time

Are you looking for a challenging and rewarding role in IT support? Do you enjoy working with technology and helping others? Look no further At Dirac Research AB, we are seeking a skilled and dedicated Technical Service Professional to join our team.

As a Technical Service Professional, you will be responsible for providing expert technical support to our global workforce, ensuring that all IT systems function optimally. Your key responsibilities will include:

  • Windows, macOS, and Microsoft Entra ID Environment Support: Providing remote and hands-on support for Windows, macOS clients, and Microsoft Entra ID environment;
  • MDM Tool (Intune) Expertise: Leveraging our MDM tool (Intune) to set up, deploy, update, troubleshoot, and retire computers through their lifecycle;
  • Ticket System (Jira Service Management) Administration: Efficiently responding to requests for technical assistance via ticket system (Jira Service Management);
  • Timely Troubleshooting: Troubleshooting in a timely manner and following through with users to ensure they can perform their tasks efficiently;
  • Team Improvement and Customer Experience Enhancement: Take initiative in improving the team, enhancing the customer experience, and improving your skill-set;
  • Coverage Online During Core Business Hours: Ensuring your team can provide an efficient level of coverage online during core business hours;

At Dirac Research AB, we value our employees' well-being and offer comprehensive benefits, including health insurance, life and injury insurance, wellness benefits, and pension savings with additional employer contributions.