
Quality Excellence Manager
6 days ago
Overview
Hitachi Energy is a pioneering company in the field of enterprise software solutions. Our software enables customers to optimize their operations and reduce costs. As a leading provider of innovative solutions, we prioritize quality and customer satisfaction.
The Role
We are seeking an experienced professional to lead our Quality & Continuous Improvement function within our software team. As a Quality Excellence Manager, you will be responsible for developing and implementing a quality and CI strategy aligned with business needs and directives.
Responsibilities
- Develop and implement a quality and CI strategy aligned with business needs and directives.
- Promote customer advocacy by ensuring the Voice of Customer is represented throughout the value chain.
- Manage the Global Quality Management System and coordinate continuous improvement of business processes.
- Maintain and secure required certifications in all units within the GPG scope.
- Establish process performance indicators and ensure effective internal controls are in place.
- Analyze process performance indicators continuously and address deviations to closure.
- Resolve high-profile customer non-conformities and protect customer trust.
- Act as a Role Model and Change Agent for Quality Culture behavior and influence senior managers and peers.
Your Qualifications
- You hold a master's degree in software engineering or a similar analytical field with extensive experience in developing industry-grade software.
- Prior experience managing a global Quality Management System and leading a software organization through certification.
- Certification in related disciplines such as Lean, Six Sigma, CMMI, quality auditing.
- Proficient with Microsoft Office, specifically MS Word, Excel, and PowerPoint.
- Demonstrated skills in running improvement events.
- Strong leadership and communication skills at all levels.
- Accustomed to prioritizing safety, integrity, and quality.
Our Benefits
- A comprehensive benefits package including health care and wellness allowance.
- Flexible working time and opportunities for career growth and development.
- Mentorship and training support to help you succeed in your role.
- A diverse company culture that values innovation and teamwork.
- Supplementary compensation for parental leave.
- Employee Benefit Portal with thousands of discounts and perks.
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