Senior ServiceNow Platform Specialist

5 days ago


Malmo, Skåne, Sweden TN Sweden Full time
Job Overview

We are seeking a seasoned Senior ServiceNow Configuration Manager with strong development skills to play a pivotal role in managing and configuring the ServiceNow platform while leveraging analytical expertise to address complex business challenges.

Main Responsibilities
  1. ServiceNow Configuration and Development:
  • Configure, customize, and develop ServiceNow modules including ITSM, ITOM, CSM, or other relevant applications.
  • Design and implement scalable ServiceNow solutions using standard platform features and best practices.
  • Manage the ServiceNow Configuration Management Database (CMDB) ensuring data integrity and compliance with organizational standards.
  • Create and maintain technical documentation for configurations, customizations, workflows, and integrations.
Business Analysis and Solutioning:
  • Collaborate with stakeholders to gather, analyze, and document complex business requirements.
  • Evaluate challenging business scenarios and design effective solutions using ServiceNow standard capabilities to minimize customizations.
  • Conduct impact assessments for new requirements and recommend optimal implementation approaches.
  • Provide technical expertise to facilitate decision-making, addressing gaps, risks, and opportunities within requirements.
Team Contribution and Collaboration:
  • Mentor and guide junior developers and team members on ServiceNow development and configuration best practices.
  • Collaborate with other team members and support each other for ServiceNow-related queries and escalations.
  • Stay updated with ServiceNow platform updates, new modules, and emerging trends.
  • Work closely with cross-functional teams, including IT operations, business units, and external partners.


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