E-commerce Support Expert

4 days ago


Stockholm, Stockholm, Sweden Transcom AB Stockholm - Stockholm Full time

Job Overview

We are seeking a highly skilled Finnish language customer support agent to join our e-commerce support team at Transcom AB Stockholm. As an e-commerce customer support representative, you will be responsible for providing exceptional service and support to our clients' customers throughout their online purchasing journey.

Main Responsibilities

Your key responsibilities will include:

  • Fostering strong relationships with customers through active listening, empathy, and tailored solutions
  • Providing timely and effective support to resolve customer queries and issues
  • Collaborating with internal teams to ensure seamless customer experiences

Requirements

To succeed in this role, you should possess:

  • Excellent Communication Skills
  • Native or fluent in Finnish
  • Intermediate English (B2+)
  • Previous customer service experience, especially within retail, e-commerce, or any customer-focused role
  • Positive attitude, resilience, and ability to handle challenging customer interactions

Benefits

As a valued member of our team, you can expect:

  • Collective Agreement & Pension Plan
  • Health & Wellness Benefits
  • A dynamic and inclusive work environment
  • 24/7 access to our state-of-the-art gym and sauna


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