E-commerce Support Expert
4 days ago
Job Overview
We are seeking a highly skilled Finnish language customer support agent to join our e-commerce support team at Transcom AB Stockholm. As an e-commerce customer support representative, you will be responsible for providing exceptional service and support to our clients' customers throughout their online purchasing journey.
Main Responsibilities
Your key responsibilities will include:
- Fostering strong relationships with customers through active listening, empathy, and tailored solutions
- Providing timely and effective support to resolve customer queries and issues
- Collaborating with internal teams to ensure seamless customer experiences
Requirements
To succeed in this role, you should possess:
- Excellent Communication Skills
- Native or fluent in Finnish
- Intermediate English (B2+)
- Previous customer service experience, especially within retail, e-commerce, or any customer-focused role
- Positive attitude, resilience, and ability to handle challenging customer interactions
Benefits
As a valued member of our team, you can expect:
- Collective Agreement & Pension Plan
- Health & Wellness Benefits
- A dynamic and inclusive work environment
- 24/7 access to our state-of-the-art gym and sauna
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