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E-commerce Support Specialist

2 weeks ago

Stockholm, Stockholm, Sweden Transcom AB Stockholm - Stockholm Full time

We are looking for customer-oriented and empathetic individuals to join our dedicated eCommerce Support Team at Transcom AB Stockholm.

What We're Looking For

You will be responsible for ensuring customer satisfaction throughout their eCommerce journey. This includes active listening, empathy, and engagement with customers to offer tailored solutions, advice, and information.

Your goal will be to help our customers have seamless, positive interactions every time they shop with our clients.

We value previous customer service experience, especially within retail, e-commerce, or any customer-focused role.

Key Responsibilities
  • Celebrate customer milestones and achievements.
  • Provide exceptional service and support throughout the customer's online purchasing journey.
  • Develop and maintain strong relationships with customers.
  • Act as a champion for customer needs and expectations.
What You'll Get
  • A competitive salary.
  • A comprehensive benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a global community of customer experience experts.