Global Customer Service Expert in E-commerce

1 week ago


Stockholm, Stockholm, Sweden Transcom AB Full time

Are you a customer-centric professional looking for a new challenge? Do you have a passion for delivering exceptional results in a fast-paced environment? If so, we encourage you to apply for our e-commerce customer support specialist role

About the Role

This is an exciting opportunity to join our global team of customer experience professionals as we continue to grow and expand our services. As an e-commerce customer support specialist, you will be responsible for ensuring that every customer interaction is positive, efficient, and effective.

Key Responsibilities:

  • Manage customer relationships through proactive communication and issue resolution
  • Collaborate with internal stakeholders to identify areas for process improvement
  • Develop and implement strategies to enhance customer satisfaction and loyalty

Requirements:

  • Bachelor's degree in a related field (e.g., business, communications)
  • Minimum 2 years of customer-facing experience in e-commerce or a related field
  • Excellent leadership and teamwork skills


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