E-commerce Operations Manager

7 days ago


Stockholm, Stockholm, Sweden GANT US Full time

GANT is looking for a proactive and detail-oriented E-commerce Operations Manager to join our global E-commerce Solutions team. In this role, you will ensure the smooth and efficient operation of our Digital Flagship, working closely with cross-functional teams to enhance internal processes and elevate the customer experience.

About the role

  1. Monitor daily E-commerce operations and collect reported bugs and own the resolution process. This role will report to Head of Ecom Solutions.

  2. Identify key problem areas of the customer journey and provide feedback to the Product Owner.

  3. Act as a liaison between business stakeholders, internal and external development teams, and Customer Service teams.

  4. Identify improvement areas within key operational processes to optimize efficiency across teams and markets.

  5. Manage projects involving daily operations and business-critical processes.

  6. Turn high-level business needs into epics, user stories, and tasks, ensuring the user stories follow best practices with well-defined acceptance criteria.

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