
Technical Support Specialist
5 days ago
Oxford Instruments enables leading industrial companies and scientific research communities to image, analyze and manipulate materials down to the atomic and molecular level.
With a sixty-year history, and fourteen Queen's Awards for Enterprise, our world-class products and technologies help address the greatest challenges of the 21st century.
About the RoleThis field-based position will cover Sweden, Denmark, Finland, and Norway, ensuring Plasma Technology equipment is fully functional and available for customer use.
Regular extensive travel in the Nordic Region and occasionally EMEA area is required.
Main Responsibilities:- Commission and maintain equipment, including operational and maintenance training requirements.
- Respond to emergency breakdowns for warranty and service contract work.
- Report regularly on all relevant issues and objectives to the EMEA Team Leader.
- Provide detailed visit reports, outlining work completed, outstanding issues, time spent on site, and traveling.
- AUTHORISE system 'buy-off' prior to shipment with or without the customer.
- Liaise with technical support and systems engineering on system problems.
- Liaise with Sales Team for background information.
- Maintain accurate records of system status, timing of warranty, parts supplied, and service contracts.
- Keep up-to-date with significant information on enquiries and project files.
- Provide detailed records of expenses incurred on behalf of the Company.
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