Global Operations Coordinator

7 hours ago


Stockholm, Stockholm, Sweden Wolt Full time
Global Operations Coordinator

We are seeking a skilled Global Operations Coordinator to join our Workforce Management team. As a key member of our team, you will be responsible for coordinating global operations and ensuring that our service delivery meets our customers' needs.

Your mission will be to refine scheduling practices, develop mid-term forecast models, and generate actionable insights from data. By simplifying processes, driving automation, and fostering continuous improvement, you will optimize scheduling accuracy and enhance service levels.

The ideal candidate will have at least 1 year of experience leading teams and/or 1 year in a Workforce Management role. You should have a strong understanding of Workforce Management, including forecasting (knowledge of different forecasting models), capacity planning, scheduling, and real-time management.

You will work with your countries and Regional counterparts to optimize our service delivery for our customers. You will grow and level up your team, supporting their development through the WFM Career map and beyond.

  • Drive and be accountable for WFM KPI improvements (forecasting accuracy, scheduling accuracy, cycle times);
  • Co-own quarterly OKR target-setting with your fellow leads;


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