
Service Manager – Performance Monitoring
1 day ago
About the Job
We are seeking an experienced Service Manager for our Monitoring Services team. You will play a crucial role in continuing our change journey in establishing a mature and well-established monitoring footprint for our product and platform teams.
Key Responsibilities:
- Lead a competent and high-performing team that inspires and empowers co-workers and associated partners to perform to the best of their abilities and continuously develop in their assignments.
- Together with the team, establish a well-functioning way of working including stakeholder management.
- Drive and take accountability to continue driving the change journey currently ongoing.
- Responsible for recruitment, competence development, performance management, retention, and succession plans for the team members.
- Accountable for Monitoring & Observability platforms, securing running business, development, and partners associated within the area.
- Drive consistency in practice, process, toolset, and architecture, promoting best practices and continuously benchmarking against industry standards.
- Accountable for strategic vision, roadmap, and tactical execution.
- Support and take responsibility for the budgeting process for the area.
About You
To be successful in this role, you need to have a strong technical background with a genuine interest in people and supporting them to develop and grow in their assignments. Driving and directing the technology aspects, including making sure the right value comes out of it, gives you a sense of success and energy in your daily work.
Knowledge, Skills, and Experiences:
- Solid experience of platforms, architecture, and information management.
- Genuine people management skills & interest, both internally within the team but also outwards towards stakeholders and consumers.
- Experience and knowledge about Monitoring & Observability.
- Experience in how to work in large enterprises and the complexities that come with it.
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