Business Development and Support Professional

9 hours ago


Svedala kommun, Sweden TN Sweden Part time

Katam Technologies is a green tech startup that aims to transform the forest industry through innovative technologies and services.

We are seeking a Business Development and Support Professional who can manage our inbound customer leads and coordinate digital communication activities.

About the Role

This part-time position offers the opportunity to work for a dynamic tech startup company, driving change in the international forestry sector through new disruptive methods and services.

  • International collaborations and partnerships worldwide, particularly in South America, Europe, and Southeast Asia.

The ideal candidate will possess strong organizational, problem-solving, customer service, communication, and multitasking skills, as well as experience with analytics and online advertising.

Responsibilities:

  • Manage daily customer lead interactions, identifying needs and transferring high-potential prospects to the B2B sales team.
  • Provide first-line support, coordinating second-line support staff and monitoring individual customer cases.
  • Oversee semi-automated online sales pipelines, following up on customers' onboarding journeys for Katam's smartphone app and web portal.
  • Track sales inquiries and business transactions, analyzing user behavior using Google Analytics and creating weekly reports.
  • Develop engaging content for various platforms, managing the company's homepage and social media accounts.
  • Monitor and analyze digital metrics to measure campaign success and inform data-driven decisions.

Requirements:

  • Previous inside sales or customer service experience.
  • Strong verbal and written skills in English, with familiarity in Swedish, Spanish, and/or Portuguese beneficial.
  • Technical knowledge and interest in understanding Katam's offering, including forest management and advanced IT technologies.


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