Process Optimization Lead

3 days ago


Stockholm, Stockholm, Sweden SANDVIK AB Full time
Overview
SANDVIK AB is a global engineering group committed to advancing the world through engineering. We provide solutions that optimize productivity and profitability for the manufacturing, mining, and infrastructure industries.

Our mission is centered around making the shift and advancing the world through engineering. We strive for an inclusive culture, leveraging diversity to achieve great results. Fair and rewarding benefits, combined with various career options, make us a leader in the industry.

Job Title: Process Manager
We're seeking a proactive Process Manager to join our Global IT Process team. In this role, you'll drive process improvements using data and insights, enhancing efficiency and ensuring compliance with business goals.

Key Responsibilities:
- Participate in operational process forums and external audits.
- Resolve process issues and escalate expectations to Process Owners.
- Provide operational support to various stakeholders.
- Train and manage process resources.
- Facilitate supplier relationships according to contract requirements.

Your Qualifications
To succeed in this role, you must have ServiceNow experience, ITIL Foundation certification, and an understanding of ITSM principles. Proficiency in KPIs and OKRs will enable you to make informed, data-driven decisions. Additionally, strong communication and coordination skills are essential for engaging stakeholders and driving process adoption.

Candidate Profile
As a candidate, you should be proactive, identifying and implementing opportunities for growth and development. You should be able to adapt to changing situations, guiding teams through transitions while fostering a culture of continuous improvement. Fluency in English and Swedish, both verbally and in writing, is required for this role.

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