Process Optimization Specialist

4 days ago


Stockholm, Stockholm, Sweden UiPath Full time
About the Position

We're looking for a skilled Process Optimization Specialist to join our Enterprise Success team at UiPath. In this role, you'll work closely with our customers to optimize their business processes using UiPath's automation platform.

Your primary responsibility will be to guide our customers through the implementation of automation solutions that drive business value. You'll work with stakeholders across all parts of the business and at all levels (C-suite down) to drive business adoption of our capabilities with a maniacal focus on achieving tangible business outcomes.

To succeed in this role, you'll need a strong background in programming (.NET / Java applications), SaaS and Cloud experience, and relevant work experience in customer-facing, technical account management or technical consulting roles. Fluency in written and spoken English is required, with Finnish being a plus.

Responsibilities
  • Guiding our customers through the implementation of automation solutions that drive business value

  • Working with stakeholders across all parts of the business and at all levels (C-suite down) to drive business adoption of our capabilities with a maniacal focus on achieving tangible business outcomes

  • Providing embedded technical advisory and guiding the technical maturity of our customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved

  • Providing UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting

  • Enabling our customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints

  • Conducting design and code reviews for select automations to reinforce and verify those best practices

  • Performing technical health checks of our customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines

  • Collaborating with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents

  • Providing technical advisory to customers through webinars, demos, and speaking engagements

  • Developing and maturing our teams' processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery



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