Intralogistics Expert

6 days ago

Gothenburg, Västra Götaland, Sweden Swisslog Holding AG Full time
Software Solutions Developer - Technical Support Specialist

This exciting opportunity is part of our growing software services team at Swisslog Holding AG, where you'll work closely with customers to deliver tailored technical solutions and expert support.

About Your Role

As a key member of our technical support team, your responsibilities will include:

  • Providing timely and effective technical assistance to customers via multiple channels.
  • Collaborating with cross-functional teams to identify and resolve complex software issues.
  • Developing and maintaining documentation and knowledge base articles to enhance customer self-service capabilities.
  • Staying up-to-date with industry trends and emerging technologies to inform strategic decision-making.
Requirements

To succeed in this role:

  • Degree in Computer Science, Information Technology, or a related field.
  • Exceptional communication and interpersonal skills, with the ability to adapt to diverse customer needs.
  • Proven experience in technical support, software development, or related fields.
  • Strong analytical and problem-solving skills, with a focus on customer satisfaction and issue resolution.

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