Atlassian Cloud Engineer
6 days ago
ABOUT SINCH
Sinch is a leading provider of customer communication solutions. Over 150,000 businesses rely on our platform to power engaging customer experiences through mobile messaging, voice, and email.
We're pioneering the way the world communicates. Our AI-infused Super Network, APIs, and applications ensure seamless connectivity with customers at every step of their journey.
Our values are 'Dream Big', 'Win Together', 'Keep it Simple', and 'Make it Happen'. These principles drive our innovation and teamwork.
Job Description:We're seeking an Atlassian Cloud Engineer to manage and optimize our Atlassian Cloud environment. You'll contribute to our transition to a fully cloud-based solution, ensuring seamless functionality, integrations, and optimizations for IT service management (ITSM) processes.
- Manage and administer Atlassian products, with a primary focus on Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud to ensure performance, availability, and functionality, while aligning with ITSM and ITIL best practices.
- Collaborate with product managers, technical teams, and other stakeholders to tailor the platform to meet business needs.
- Integrate Atlassian tools with other IT systems, ensuring seamless workflows, data exchange, and streamlined processes.
- Customize workflows, permissions, automation, and other configurations on Atlassian Cloud tools to drive improvements in user experience and business processes.
- Troubleshoot and resolve technical issues related to both cloud and data center instances, ensuring consistent system reliability.
- Conduct regular audits, updates, and system backups on both cloud and data center environments to maintain optimal performance.
- Provide end-user training, support, and documentation for best practices on Atlassian Cloud tools.
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