Senior Technical Cloud Specialist
6 days ago
Sinch is a leading global cloud communications platform company that empowers businesses to create connected customer experiences across mobile, web, and voice.
We are committed to innovation and aim to simplify the way people communicate through our scalable, secure, and reliable solutions. Our comprehensive suite of APIs and services enables businesses to engage with their customers on various channels and build meaningful relationships.
OUR MISSION
Our mission at Sinch is to empower businesses to deliver exceptional customer experiences through seamless communication and collaboration. We strive to provide innovative solutions that meet the evolving needs of our customers and help them stay ahead in today's fast-paced digital landscape.
Job Description
We're seeking an Atlassian Technical Engineer to join our team in Stockholm, Sweden. The successful candidate will be responsible for managing and optimizing our Atlassian Cloud environment, ensuring seamless functionality, integrations, and optimizations to support IT service management (ITSM) processes.
The role involves collaborating closely with product managers, technical teams, and key stakeholders to configure workflows, automate processes, and enhance system performance. Your expertise will drive standardization, streamline operations, and improve service delivery across the organization.
Key Responsibilities
- Manage and administer Atlassian products, with a primary focus on Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud to ensure performance, availability, and functionality, while aligning with ITSM and ITIL best practices.
- Collaborate with product managers, technical teams, and other stakeholders to tailor the platform to meet business needs.
- Integrate Atlassian tools with other IT systems, ensuring seamless workflows, data exchange, and streamlined processes.
- Customize workflows, permissions, automation, and other configurations on Atlassian Cloud tools to drive improvements in user experience and business processes.
- Troubleshoot and resolve technical issues related to both cloud and data center instances, ensuring consistent system reliability.
- Conduct regular audits, updates, and system backups on both cloud and data center environments to maintain optimal performance.
- Provide end-user training, support, and documentation for best practices on Atlassian Cloud tools.
Requirements
- Proven experience managing and optimizing Atlassian Cloud tools (Jira Software, Jira Service Management, and Confluence).
- Hands-on experience with Refined, Opsgenie, and Atlassian Assets, including design of portals.
- Strong understanding of ITSM frameworks and ITIL best practices.
- Experience with IT Governance and Agile methodologies.
- Expertise in customizing workflows, automation, and system integrations.
- Ability to troubleshoot technical issues in cloud and data centre environments.
Language
Our corporate language is English. Please submit your application in English.
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