Atlassian Systems Engineer

7 days ago

Stockholm, Stockholm, Sweden Sinch Sweden AB Full time
About Us
Sinch is pioneering the way the world communicates. More than 150,000 businesses rely on our Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

We make it easy for businesses to verify users or craft omnichannel campaigns. Our AI-infused Super Network, APIs, and applications ensure reliable and secure connections with customers at every step of their journey.

Culture
We believe in 'Dream Big', 'Win Together', 'Keep it Simple', and 'Make it Happen'. These values form the foundation of our culture and guide our decision-making process. We foster a collaborative environment where everyone has the opportunity to grow and contribute to our success.

Job Description
We're seeking an Atlassian Technical Engineer to join our team in Stockholm, Sweden. The successful candidate will manage and optimize our Atlassian Cloud environment, ensuring seamless functionality, integrations, and optimizations to support IT service management (ITSM) processes.

The role involves collaborating closely with product managers, technical teams, and key stakeholders to configure workflows, automate processes, and enhance system performance. Your expertise will drive standardization, streamline operations, and improve service delivery across the organization.

Key Responsibilities
- Manage and administer Atlassian products, with a primary focus on Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud to ensure performance, availability, and functionality, while aligning with ITSM and ITIL best practices.
- Collaborate with product managers, technical teams, and other stakeholders to tailor the platform to meet business needs.
- Integrate Atlassian tools with other IT systems, ensuring seamless workflows, data exchange, and streamlined processes.
- Customize workflows, permissions, automation, and other configurations on Atlassian Cloud tools to drive improvements in user experience and business processes.
- Troubleshoot and resolve technical issues related to both cloud and data center instances, ensuring consistent system reliability.
- Conduct regular audits, updates, and system backups on both cloud and data center environments to maintain optimal performance.
- Provide end-user training, support, and documentation for best practices on Atlassian Cloud tools.

Requirements
- Proven experience managing and optimizing Atlassian Cloud tools (Jira Software, Jira Service Management, and Confluence).
- Hands-on experience with Refined, Opsgenie, and Atlassian Assets, including design of portals.
- Strong understanding of ITSM frameworks and ITIL best practices.
- Experience with IT Governance and Agile methodologies.
- Expertise in customizing workflows, automation, and system integrations.
- Ability to troubleshoot technical issues in cloud and data centre environments.

Languages
Our corporate language is English. Please submit your application in English.

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