Service Delivery Officer for Investment Solutions

13 hours ago


Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full time

We believe that great customer experiences require a team that leads the way in first-class service and operations. At Nordea, our team executes and improves operational processes within selected investment products, aiming to continuously deliver better experiences for our customers.

As a Senior Service Operations Officer, you'll be responsible for leading the team in ensuring that the processes in scope are executed in a timely manner with high quality. You will also take ownership of stakeholder collaboration in various business areas in the organization with a focus on investment products.

The team collaborates closely with IT, Investment Center, and Nordea Funds to name a few. Your main responsibilities include:

  • Drive how to best support the team with improvements and documentation of our processes, including relevant risk assessments.
  • Take lead on the overall collaboration structure towards colleagues within Investment Product Services and in other parts of Nordea to solve issues.


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