
Senior Business Advisor
1 day ago
Job Description
The Senior Customer Success Manager plays a vital role in our customer-facing team, serving as the primary contact for high-value named accounts post-sale. Their goal is to maximize customers' return on investment (ROI) in the Workiva Platform by building strong relationships with key stakeholders and serving as a strategic advisor.
Responsibilities and Expectations:
- Drive customer adoption of Workiva solutions and ensure ROI to customers at the Senior Management level.
- Consult on best practices, workflows, and management business reviews.
- Develop multi-level relationships throughout customer organizations and serve as a trusted advisor to executives & key stakeholders.
- Identify risks and develop risk mitigation plans within high touch named accounts and take appropriate actions to manage and/or escalate to an efficient resolution.
- Record customer activity, outcomes, issues, and communication in customer management tools.
- Ensure top customers are continuously working toward key milestones of the Customer Journey using customer facing Success Plans.
- Advocate for customers internally by providing continuous feedback to Workiva's Sales, Services, Marketing, Product, & Engineering teams.
- Work with Sales to manage a pipeline of upcoming renewal opportunities and consistently achieve revenue retention targets.
- Enable customers to use the Workiva Platform to achieve technology goals and maximize return on investment.
Requirements:
Qualifications:
- Undergraduate degree or equivalent combination of education and experience in a related field; an advanced degree may be considered in lieu of professional experience.
- 4 years of related experience in Customer Success, Customer Service, Account Management, or Sales.
- Fluency in both English and Finnish.
PREFERRED QUALIFICATIONS:
- Experience supporting a SaaS application preferred.
- Deeply committed to customer success - not just satisfaction.
- Ability to understand complex problems deeply and explain potential solutions simply.
- Expert observation, communication, and presentation skills with a high-level of comfort delivering consultative recommendations to executives & management teams.
- Self-starter with ability to manage time and prioritize competing demands.
Working Conditions:
- Willingness to travel up to 15% for team and corporate meetings, fostering relationships and representing company interests.
- Reliable internet access for any period of time working remotely, as we embrace flexible work arrangements.
Career Development:
We are committed to helping you grow and succeed in your career. We offer opportunities for training, mentorship, and professional development to help you reach your full potential.
-
Stockholm, Stockholm, Sweden Globalconnect Full timeAbout the OpportunityWe are looking for an exceptional Executive Advisor to support our Executive Vice President for B2B as a maternity cover until November 2025. This role offers the opportunity to work closely with senior leadership, shape strategic direction, facilitate planning & change, and make a significant impact on our organization.Your Key...
-
Senior Benefits Advisor
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAbout the RoleWe are seeking an experienced Senior Benefits Advisor to join our team in Stockholm. This is an exciting opportunity for a talented individual to contribute to the success of our clients in Sweden.As a Senior Benefits Advisor, you will play a key role in helping clients develop and implement effective benefits strategies. Your expertise will be...
-
Senior Accounting Advisor
4 days ago
Stockholm, Stockholm, Sweden PwC Sverige Full timePwC Sverige is seeking a skilled Senior Accounting Advisor to join our team.Responsibilities:Support clients' accounting functions and solve practical problems.Handle complex transactions and accounting changes.Build relationships and develop business with clients.Our ideal candidate has a Bachelor's degree and solid experience (+3 years) of working in a...
-
Senior Corporate Advisor
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeTN Sweden is seeking a Senior Corporate Advisor to join their team in the Nordic region. As a key member of the team, you will provide strategic advice to clients, developing and implementing comprehensive communication strategies to meet their needs.The ideal candidate will have a strong track record of working in an advisory role within corporate or...
-
Senior Risk Advisor
2 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAt TN Sweden, we are seeking a Senior Risk Advisor to join our Nordic team based in Stockholm. In this role, you will be responsible for conducting detailed site surveys to identify and describe property risks, fire safety, and business operations.Our ideal candidate will have a strong understanding of property risk management and business interruption...
-
Senior Business Consultant
4 days ago
Stockholm, Stockholm, Sweden Servicenow Full timeAs a Senior Business Consultant, you will be responsible for delivering high-quality consultancy and services to F500 companies.You will build strong relationships with customers and partners, and act as a trusted advisor in areas such as vision and strategy, roadmap development, and partner management.Our goal is to provide our customers with the expertise...
-
Senior Business Process Expert
5 days ago
Stockholm, Stockholm, Sweden SAP SE Full timeAbout UsWe are SAP, a leading provider of enterprise resource planning (ERP) software and related services. We enable our customers to innovate and improve their businesses through the use of our products and services. As a Senior S/4HANA Solution Advisor, you will play a critical role in helping our customers achieve their business goals by providing expert...
-
Senior Business Solution Consultant
2 days ago
Stockholm, Stockholm, Sweden SAP SE Full timeSAP empowers businesses to work together more efficiently and use business insight more effectively. Our solutions are designed to help organizations adapt continuously and grow sustainably.As a Senior S/4HANA Solution Advisor, you will be responsible for providing deep expertise in specific solutions to support the entire sales cycle, from identifying...
-
Business Performance Advisor
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeBusiness Consultant - Financial ServicesJob Description:We are seeking a highly skilled Business Performance Advisor to join our team. In this role, you will play a critical part in our organization's success by providing Pre-Sales support to our Sales Team across large organizations and financial institutions. Your primary responsibility will be to engage...
-
Senior Logistics Advisor
3 days ago
Stockholm, Stockholm, Sweden SAP SE Full timeAs a Senior Solution Advisor, you will play a critical role in helping customers achieve their business objectives through SAP S/4HANA Cloud. With your expertise and guidance, they will be able to navigate the complexities of logistics and manufacturing.About UsWe are a global leader in enterprise software, dedicated to helping businesses run better. Our...
-
Senior Business Consultant
2 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAre you looking for a challenging and exciting role where you can utilize your skills and experience? Look no further! At TN Sweden, we have a vacancy for the position of Senior Business Consultant.As a Senior Business Consultant, you will perform detailed site surveys to identify and describe property risks, fire safety, and business operations for...
-
Senior Business Consultant
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAbout This RoleThis exciting opportunity will challenge you to leverage your technical expertise to drive business growth and success. As a Senior S/4HANA Solution Advisor, you will be responsible for delivering solution presentations and events to support the Account Team.Your primary focus will be on establishing yourself as a thought leader within the...
-
Corporate Social Responsibility
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAs a CSR advisor at TN Sweden, you will play a critical role in helping clients navigate the complex world of ESG. You will work closely with senior executives to develop client deliverables that address ESG risks and opportunities.About the RoleAs a CSR advisor, you will be responsible for providing guidance on sustainable business practices and ESG...
-
Senior Business Transformation Lead
4 days ago
Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full timeKey ResponsibilitiesBecome a leading change agent in an organisation's change initiatives related to agile transformation and innovation adoption.Support the implementation of Business Technology Strategy and related principles and practices at scale, ensuring alignment with business goals and objectives.Serve as a trusted advisor to senior leadership,...
-
Senior Business Partner
1 day ago
Stockholm, Stockholm, Sweden Mentimeter Full timeStrategic PartnershipMentimeter is seeking a seasoned Senior Customer Success Manager to join our team and drive the success of our enterprise clients.As a trusted advisor, you will work closely with C-level stakeholders to understand business challenges and objectives, developing and executing customized solutions to drive growth and...
-
Senior Military Business Developer
4 days ago
Stockholm, Stockholm, Sweden 4C Strategies Full timeRole DescriptionJob OverviewThis role involves serving as a Senior Account Manager Defence, responsible for maintaining and expanding the current customer base in the Nordics, targeting the Swedish, Norwegian and Finnish markets.The successful candidate will engage in making 4C an even more well-known brand within our fields of expertise and ensure presence...
-
Senior Corporate Legal Advisor
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeWe are seeking a seasoned corporate legal professional with expertise in private mergers and acquisitions to join our in-house team at TN Sweden.Job OverviewThe ideal candidate will have a strong background in M&A law and experience working with Nordic-governed transactions, deploying their skill-set within warranty and indemnity insurance underwriting,...
-
Senior Legal Advisor
7 days ago
Stockholm, Stockholm, Sweden Allente Full timeAbout UsAllente is a leading Nordic TV distributor undergoing exciting growth. We offer a challenging and rewarding role in a thriving industry with international exposure.Your ResponsibilitiesYou will work closely with colleagues to further develop our Nordic Legal function, providing business-oriented and efficient legal services within corporate...
-
SAP S/4HANA Cloud Expert Advisor
2 days ago
Stockholm, Stockholm, Sweden SAP SE Full timeJoin SAP SE, a company that helps more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.As a Senior S/4HANA Solution Advisor, you will be responsible for providing deep expertise in specific solutions to support the entire sales cycle, from identifying opportunities to post-sale customer...
-
Business Financial Advisor
7 days ago
Stockholm, Stockholm, Sweden Trustly, Inc. Full timeAbout TrustlyWe're dedicated to creating a seamless, secure, and user-friendly payments experience. Our goal is to empower individuals and businesses alike by connecting them with innovative payment solutions. With a strong presence across Europe and the Americas, we're poised to shape the future of payments.About the Finance Business Partnering teamThe...