Loyalty Program Manager

17 hours ago


Stockholm, Stockholm, Sweden & Other Stories Full time

We're looking for a highly skilled Loyalty Lead to join our team and drive the future growth of our brand. In this role, you'll have the opportunity to lead and evolve our loyalty program, collaborate across functions, and drive growth and profitability through customer engagement.

About the Team

As a member of our team, you'll be part of a dynamic and fast-paced environment where your ideas can make a real impact. You'll work closely with talented individuals across various functions, making meaningful decisions and seeing your efforts directly impact the business.

  • Key Responsibilities:
  • Develop and implement a loyalty program strategy that aligns with our business objectives and meets customer needs.
  • Lead the execution and rollout of the program across multiple functions, ensuring seamless delivery and integration.
  • Ensure a consistent, inspiring, and frictionless experience for our customers at every touchpoint.
  • Work closely with our tech teams to implement and test new features, ensuring the program's tech solution is effective and aligned with business needs.
Requirements

To succeed in this role, you'll need:

  • A solid background in managing loyalty programs or CRM initiatives in consumer-facing industries.
  • Natural ability to manage project initiatives with multiple stakeholders, ensuring timely delivery and seamless collaboration.
  • Sharp analytical skills, capable of interpreting data and transforming it into actionable insights.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.


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