Salesforce CRM Expert

4 days ago


Stockholm, Stockholm, Sweden Safemind AB Full time

Safemind AB seeks a highly skilled Customer Engagement Specialist to join our Digital Customer Engagement team.

As a key member of this team, you will play a pivotal role in shaping the future of digital sales solutions.

Your main objective will be to ensure the ongoing maintenance, configuration, and enhancement of our CRM Salesforce platform (Sales, Service, and Marketing Clouds), providing day-to-day support to users and addressing technical issues or questions.

Furthermore, you will assist in conducting regular training sessions to onboard new users and improve system utilisation, as well as develop and maintain comprehensive user documentation for Commercial Sales Training and Support.

In addition, you will collaborate with cross-functional teams to gather requirements, design scalable solutions, and drive user adoption across the organisation.

Key responsibilities include safeguarding integrity, ensuring compliance with privacy, security, and regulatory guidelines while maintaining system integrity.

Requirements:
  • Experience: At least 1-3 years as a CRM Salesforce Administrator.
  • Certifications: SFDC Administrator certification (Advanced Administrator or Platform App Builder).
  • Skills: Strong understanding of CRM best practices, architecture, and functionality.
  • Global Experience: Familiarity with global solutions and organisations.
  • Tech Savvy: Experience with data management tools, ServiceNow, Jira, and agile methods (DevOps, SDLC).
  • MedTech Knowledge: A plus if you have worked in MedTech organisations.

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