Service Delivery Manager

5 days ago


Sävsjö Kommun, Sweden TN Sweden Full time
Job Overview:
Signode, a leading provider of packaging solutions, seeks an accomplished professional to spearhead its combined European service organization. The ideal candidate will have extensive experience managing high-performing teams and driving business growth through exceptional customer service.

About the Role:
The Director of European Service Operations will be responsible for unifying and optimizing Signode's European service teams, encompassing strapping, wrapping, case sealing, and tool service technician groups. This individual will lead a team of Regional Service Managers, overseeing maintenance, installation, and retrofit services while developing proactive maintenance solutions to enhance uptime and productivity.

Key Responsibilities:
  • Lead and optimize the European service organization, ensuring comprehensive geographic coverage and outstanding customer satisfaction.
  • Manage and mentor Regional Service Managers accountable for field service technician development and performance.
  • Establish a multi-tiered technician team with 'Level 1' and 'Level 2' roles, enabling efficient and expert service delivery.
  • Build a Service Operations team to manage scheduling, remote troubleshooting, and customer support, leveraging digital tools to boost productivity.
  • Oversee training programs to ensure technicians are cross-trained on the full range of Signode products.
  • Drive performance excellence through metrics such as safety, customer satisfaction, first-time fix rates, response time, and revenue realization.
  • Collaborate with marketing to create and roll out equipment lifecycle programs, including scheduled maintenance, audits, health checks, and upgrades.


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