European Service Organization Leader

4 hours ago


Sävsjö Kommun, Sweden TN Sweden Full time

We are seeking a seasoned executive to lead our European service organization and drive excellence in service delivery.

Job Summary:

The European Service Organization Leader will be responsible for overseeing the combined service organization across Europe, ensuring seamless customer service and comprehensive geographic coverage.

Key Responsibilities:
  • Lead and optimize the European service organization to deliver exceptional customer service and comprehensive geographic coverage.
  • Manage and mentor Regional Service Managers responsible for field service technician development and performance.
  • Establish a multi-tiered technician team with Level 1 and Level 2 roles to ensure efficient and expert service delivery.
  • Develop and implement training programs to ensure technicians are cross-trained on the full range of products, including strappers, wrappers, hooders, and case sealers.
  • Drive performance excellence through metrics such as safety, customer satisfaction, first-time fix rates, response time, and revenue realization.
  • Collaborate with marketing to create and roll out equipment lifecycle programs, including scheduled maintenance, audits, health checks, and upgrades.
  • Launch a campaign to tag installed equipment and capture critical maintenance data.
Requirements:
  • Bachelor's degree in engineering or a related field (Master's degree preferred).
  • 10+ years of experience managing world-class service organizations, including both transactional and long-term service offerings.
  • Proven success managing a P&L and leading multi-geography teams with 50+ employees.
  • Strong analytical and problem-solving skills with high business acumen.
  • Metrics-driven and detail-oriented, with a passion for driving performance.
  • Experience implementing digital technologies for service organizations, such as remote monitoring, predictive diagnostics, and RFID tagging.
  • Excellent communication, presentation, and team-building skills.
  • Demonstrated success in hiring, training, and developing high-performance teams.
  • Prior experience leading business transformation is highly desirable.
  • Confident yet approachable, with a strong sense of urgency and a bias for action.
  • Willingness to travel within Europe and internationally as needed.


  • Sävsjö Kommun, Sweden TN Sweden Full time

    Service Excellence Leader:We are seeking a seasoned professional to drive service excellence across our European operations. The successful candidate will have a proven track record in managing high-performing teams and implementing digital technologies to enhance productivity. As a key member of our leadership team, you will play a critical role in shaping...


  • Sävsjö Kommun, Sweden TN Sweden Full time

    Role Summary:We are seeking a highly experienced professional to lead our European service operations, driving growth through exceptional customer service and operational excellence. The successful candidate will have a proven track record in managing high-performing teams and implementing digital technologies to enhance productivity.About the Job:The Head...


  • Sävsjö Kommun, Sweden TN Sweden Full time

    Job Description:Signode is a global leader in packaging solutions, and we are seeking an accomplished professional to lead our combined European service organization. The ideal candidate will have extensive experience managing world-class service organizations and driving business growth through exceptional customer service.About the Position:The Director of...


  • Sävsjö Kommun, Sweden TN Sweden Full time

    Job Overview:Signode, a leading provider of packaging solutions, seeks an accomplished professional to spearhead its combined European service organization. The ideal candidate will have extensive experience managing high-performing teams and driving business growth through exceptional customer service.About the Role:The Director of European Service...


  • Älmhults Kommun, Sweden TN Sweden Full time

    Job OverviewWe are looking for a highly skilled professional to fill the role of Global Planning Leader in our Älmhult, Sweden office.About the Position:The Global Planning Leader will be responsible for leading the need planning process to ensure efficient and effective supply chain planning. This involves creating accurate and balanced Need Plans that...


  • Älmhults Kommun, Sweden Inter IKEA Group Full time

    Inter IKEA Group is a global leader in the home furnishings industry, with a rich history of innovation and commitment to quality. Our company is guided by a set of core values that shape everything we do, from designing and manufacturing our products to providing exceptional customer service.The Finance Manager will be responsible for driving financial...


  • Finspångs Kommun, Sweden Siemens Gas and Power GmbH & Co. KG Full time

    Job DescriptionWe are seeking an experienced leader to join our team as Head of Data Product. As a key member of our organization, you will play a vital role in shaping our data strategy and driving innovation.Your primary focus will be on leading a team of data professionals in developing and implementing data products that meet business requirements. You...


  • Älmhults Kommun, Sweden TN Sweden Full time

    We are seeking a highly skilled Leader of Global Projects to join our team at TN Sweden. As a Leader of Global Projects, you will be responsible for leading global business development projects from start to implementation.Your overall responsibility will be to navigate your project through a complex and international environment, interacting with and...


  • Höganäs Kommun, Sweden TN Sweden Full time

    OverviewHöganäs AB is a leading manufacturer of powders, with a strong presence in the global market. We are seeking an experienced Chief Information Officer (CIO) to lead our IT strategy and drive digital transformation across the organization.The ideal candidate will have a proven track record in developing and implementing IT strategies, as well as...


  • Bodens Kommun, Sweden AIR Employment Services Sweden Filial Full time

    Job OverviewAs a Quality Expert (Consultant) with AIR Employment Services Sweden Filial, you will be responsible for developing and implementing comprehensive quality management systems within the steel mill. Your expertise will be invaluable in addressing specific operational challenges and ensuring adherence to industry standards and certifications.You...


  • Åstorps Kommun, Sweden Qvantum Sverige Full time

    Sustaining Excellence at Qvantum SverigeWe're a pioneering organization dedicated to harnessing innovation to drive progress. Our vision is to reshape the future of heating and cooling in European cities, leveraging cutting-edge technology to make a positive impact. With a diverse range of smart heat pump solutions, we're tackling one of the most significant...


  • Finspångs Kommun, Sweden TitanX Holding AB Full time

    About the RoleThe Global Head of Learning and Development, Talent Management, and Diversity will drive the strategic direction and execution of our organization's global talent development programs. This role oversees talent pipelines, champions diversity, equity, and inclusion initiatives, and supports TBEM initiatives.This position requires an innovative...


  • Botkyrka Kommun, Sweden Epiroc - Botkyrka Full time

    About the RoleWe are looking for a strong leader with experience managing other managers, capable of coaching leaders, developing clear strategies, and leading a larger organization. The ideal candidate should have at least 5 years of practical experience in the mining or construction aftermarket equipment industry or a similar B2B role.The successful...


  • Älmhults Kommun, Sweden Inter IKEA Group Full time

    IKEA Älmhult AB: Where Sustainability Meets InnovationLocated in the heart of Sweden, IKEA Älmhult AB is at the forefront of innovation and sustainability. We're committed to making a positive impact on the environment and society while delivering exceptional products and services.We're seeking a skilled Sustainability Leader to develop and implement our...


  • Svedala kommun, Sweden Sandvik Rock Processing Solutions - Svedala Full time

    About the Role:At Sandvik Rock Processing Solutions in Svedala, we are seeking a Digital Product Manager Leader to join our team. As a key member of our organization, you will be responsible for driving innovation and strategy in our digital service & automation product line.Your Responsibilities:Develop and execute a clear product vision and strategy for...


  • Älmhults Kommun, Sweden TN Sweden Full time

    Job Description:The role of the Enterprise Architect Leader is to design and implement robust architectures and solutions that align with business priorities and success measures. This involves collaborating with stakeholders to bring ideas or business needs into business value through solutions.In this capacity, you will understand the digital product...


  • Vindelns Kommun, Sweden Granö Beckasin AB Full time

    About UsGranö Beckasin AB is a family-owned business dedicated to providing exceptional dining experiences for our guests. Our restaurant is situated in the heart of Västerbotten Sweden, surrounded by breathtaking natural beauty.We take pride in serving locally sourced, organic produce, carefully crafted into mouth-watering dishes that showcase the best of...


  • Älmhults Kommun, Sweden IKEA Marketing & Communication AB Full time

    About Us">IKEA Marketing & Communication AB is a dynamic and innovative organization that connects the IKEA range with the hearts and minds of the many people. With a strong focus on creativity and purpose, we develop global communication and marketing content that drives growth and positions IKEA as a leader in the industry.">As a Range & Product...


  • Mjölby Kommun, Sweden Toyota Material Handling Europe Full time

    Transforming the Future of LogisticsAt Toyota Material Handling Europe, we are a global leader in innovative logistics and material handling solutions. We empower businesses across Europe to achieve their goals by providing cutting-edge automation technology. As a Business Development Key Account Manager, you will play a critical role in enhancing our...


  • Finspångs Kommun, Sweden Enköpings-Posten Full time

    The Ideal CandidateWe seek an experienced leader who can navigate complex data landscapes, driving innovation and collaboration within our organization. The ideal candidate will possess excellent communication and interpersonal skills, inspiring their team to achieve exceptional results.ResponsibilitiesDevelop and implement strategies to enhance data-driven...