
Operational Support Specialist
1 week ago
Job Description:
\As an Incident Manager at King, you will play a critical role in ensuring the continuity of our services and player experiences. You will work closely with various departments across the Kingdom to detect, solve, or prevent a range of game-related incidents.
\\
Key Responsibilities:
\The successful candidate will be responsible for:
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- Developing and implementing incident response plans and procedures\
- Collaborating with cross-functional teams to resolve incidents and implement long-term solutions\
- Providing situational awareness and improving incident responses through stay-up-to-date knowledge of current events affecting our operations\
- Communicating effectively with stakeholders during critical incidents\
- Facilitating post-incident reviews and implementing improvements\
\
Requirements:
\To be successful in this role, you will need:
\- \
- Experience in product management, development, or testing, with a broad technical understanding of software, hardware, tech product management, computer science, and coding experience\
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment\
- Strong analytical and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously\
- Experience working with all stages of a product lifecycle and Data Analytics/BI, with a strong understanding of game development and operations\
- Ability to adapt quickly to changing priorities and workflows\
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What We Offer:
\At King, we offer a comprehensive benefits package, including competitive salary, bonus structure, stock options, and opportunities for professional growth and development. Our diverse and inclusive workplace values creativity, collaboration, and innovation, and we strive to create a workplace where everyone can be their most authentic self.
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