Payment Protection Specialist

4 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
About Us
TN Sweden is committed to simplifying online transactions and making them more secure. Our payment solutions cater to a variety of industries, including e-commerce, financial services, gaming, and travel. With a diverse team spread across Europe and the Americas, we're dedicated to creating innovative solutions that meet the evolving needs of our customers.

About Team Fraud
This role is part of our Payment Service Operations Function, which forms part of TN Sweden's Operations unit with approximately 100 employees across Europe. The team's primary focus is on preventing fraud and protecting both the company and our customers.

About the Role
The world of fraud prevention is constantly evolving at TN Sweden. Our Payment Service Operations Function ensures that our products and processes deliver effective fraud mitigation while maintaining a positive customer experience and supporting our growth. We're looking for a skilled Fraud Operations Specialist who can handle fraud escalation claims efficiently. Analytical skills and the ability to identify patterns or concerns are crucial in this role. Collaboration and communication with internal and external stakeholders are key to success in this position.

Key Responsibilities
- Process fraud escalation claims promptly
- Work collaboratively with the team to identify, investigate, and address fraud concerns
- Collaborate with Banking Partners and Merchants to understand fraud concerns
- Process APP Reimbursement claims and determine liability outcomes
- Identify opportunities for improvement in current methods through data analysis and testing

Essential Requirements
- Understanding of fraud typologies and risks
- Ability to process escalation tickets and follow operational processes
- Familiarity with fraud detection tools and improving/optimizing coverage
- Adaptability in a dynamic environment with a willingness to learn
- Strong stakeholder management and communication skills
- Experience reviewing and documenting business processes is beneficial

We're Looking for Someone Who Is
Able to voice new ideas, act on them, and value good communication with internal and/or external stakeholders. If you enjoy working across different areas of the organisation, this could be a fulfilling role for you. We look forward to discussing your qualifications.

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