Risk Management Expert
4 hours ago
TN Sweden's mission is to make online transactions safer and more efficient. Our payment solutions serve a wide range of industries, from e-commerce to financial services. With a global presence, we're driven by innovation and customer satisfaction. At the heart of our operations lies our Payment Service Operations Function, where our team of experts works tirelessly to prevent fraud and protect our customers.
About Team Fraud
This role is an integral part of our Payment Service Operations Function, tasked with identifying and mitigating fraud risks across all touchpoints. As part of our Operations unit, we have around 100 employees across Europe working together to maintain the highest standards of security and customer satisfaction.
About the Role
In the ever-evolving landscape of fraud prevention, our Payment Service Operations Function plays a critical role in ensuring that our products and processes remain effective. We're seeking a highly skilled Fraud Operations Specialist to join our team, who can not only process fraud escalation claims efficiently but also identify opportunities for improvement through data analysis and testing. Effective collaboration and communication with internal and external stakeholders are crucial in this role.
Key Responsibilities
1. Timely processing of fraud escalation claims
2. Collaborative identification, investigation, and resolution of fraud concerns
3. Close collaboration with Banking Partners and Merchants to comprehend fraud concerns
4. Processing of APP Reimbursement claims and determination of liability outcomes
5. Identification of opportunities for method improvement through data analysis and testing
Essential Requirements
1. In-depth understanding of fraud typologies and associated risks
2. Proven ability to process escalation tickets and adhere to operational protocols
3. Familiarity with fraud detection tools and methodologies for optimizing coverage
4. Demonstrated adaptability and enthusiasm for working in a dynamic environment
5. Excellent stakeholder management and communication skills
6. Advantageous experience in reviewing, documenting, and optimizing business processes
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