Business Consultant

1 month ago

Stockholm, Stockholm, Sweden Calabrio Full time
About the Role

We are seeking a highly motivated and analytical Consultant to join our Professional Services team at Calabrio. As a Consultant, you will be responsible for delivering high-quality projects to our customers and partners, working closely with the Implementation Services team and other internal stakeholders.

Key Responsibilities
  • Define, run, and lead projects with our customers and partners.
  • Hold responsibility for revenue projects and drive revenue contribution to the company.
  • Produce and maintain appropriate timelines and project plans.
  • Lead workshops and guide customers through the implementation and system configuration.
  • Train and support customers and partners in our products.
  • Analyze customer data and suggest improvements through consultancy services and operational assessments.
  • Take an active part in maintaining a high product usage and satisfaction at our customers' base.
  • Travel delivering projects in Europe.
Requirements
  • Technical university degree combined with an analytical and problem-solving attitude.
  • Minimum of 3 years of experience working in the Contact Center industry or other relevant consultancy experience.
  • Hands-on experience working with solutions like WFM, QM & Analytics and/or experience from working as a consultant is considered advantageous.
  • You have excellent communication skills in English and Swedish. Other languages are considered advantageous.
What We Offer

Calabrio is an innovative, fast-paced, and growing software company that delivers integrated workforce optimization software for today's multi-channel contact centers. We offer a dynamic and entrepreneurial environment where change is a natural element and the decision paths are short. Our team is characterized by an open, clear, ambitious, accountable, collaborative, and consistent culture.

We celebrate and foster a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate.

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