Logistics Partnership Manager
4 days ago
We are seeking a highly motivated and customer-centric Logistics Customer Partner Leader to join our Logistics Function in Stockholm.
The successful candidate will focus on building, retaining, and growing assigned key customers. This individual will work closely with all teams and act as a liaison between various teams to ensure our delivery services and operational performance metrics exceed customer expectations and create long-lasting partnerships.
Responsibilities and Objectives- Build Strong Relationships: Establish and maintain strong, long-term relationships with assigned customers by exceeding their expectations.
- Pre-Sale Activities: Work with Sales in pre-sale activities to define logistics solutions and flows that meet customer needs.
- Onboarding: Lead the onboarding process for new key customers, ensuring a seamless transition and setting them up for success.
- Operational Performance: Lead daily operations follow-up of operational performance metrics to meet and exceed customer expectations.
- Continuous Improvement: Perform root-cause analyses, identify improvement opportunities, and initiate actions to improve performance metrics.
- Bachelor's Degree: A bachelor's degree in a relevant field such as logistics, supply chain management, or business administration.
- Work Experience: 2-4 years of work experience within logistics with similar customer-facing roles.
- Critical Skills: Exceptional ability to communicate and foster positive business relationships, experience working with senior and executive-level customer contacts.
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