Customer Service Hotel Manager

8 hours ago


Stockholm, Stockholm, Sweden Förvaltnings AB Tegelbacken Full time

Are you a passionate hospitality leader seeking a new challenge? Do you thrive in fast-paced environments and excel at delivering exceptional customer service? Look no further Förvaltnings AB Tegelbacken is seeking a talented Front Office Manager to join our team.

As our Front Office Manager, you will oversee daily operations, manage the front office team, and ensure seamless guest experiences. Your expertise will drive business growth, foster a culture of innovation, and promote sustainable practices.

**Key Responsibilities:**

  • Lead the front office team and manage daily operations, including scheduling, recruitment, and performance reviews.
  • Develop and implement strategies to enhance the guest experience and drive business growth.
  • Collaborate with other departments to ensure smooth operations and optimize efficiency.

**Your Qualifications:**

  • Minimum of 4 years of experience in the hotel industry.
  • At least 3 years of team management experience in a leadership role in guest service or equivalent.
  • Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus.
  • Ability to motivate and inspire the team.
  • Proactive and independent work approach.
  • Values active involvement in daily operations and considers leading the team essential.
  • Excellent problem-solving skills with a focus on guest needs and expectations.
  • Strong communication and interpersonal skills.
  • Ability to handle high-pressure situations with professionalism.

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