Front Desk Leader

7 hours ago


Stockholm, Stockholm, Sweden Sheraton Stockholm Hotel Full time

Step into a leadership role that redefines excellence at the Sheraton Stockholm Hotel. Our Front Office Manager is responsible for overseeing daily front office operations, ensuring delivery of high-quality service at every touchpoint, creating seamless and exceptional experiences for all guests.

Key Responsibilities:
  1. Manage daily front office operations, including scheduling, recruitment, performance reviewing, and training.
  2. Maintain high levels of customer satisfaction assuring personalized service and addressing guest concerns/needs promptly.
  3. Coordinate with other departments to ensure smooth operations.
Qualifications:
  • Minimum of 4 years of experience in the hotel industry.
  • At least 3 years of team management experience in a leadership role in guest service or equivalent.
  • Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus.


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