Guest Experience Director

11 hours ago


Stockholm, Stockholm, Sweden Sheraton Stockholm Hotel Full time

Join us at the Sheraton Stockholm Hotel as we strive to create unforgettable experiences for our guests. As our Front Office Manager, you will be responsible for leading the front office team, managing check-ins and check-outs, handling guest inquiries and complaints, and collaborating with other departments to maintain smooth hotel operations.

Key Responsibilities:
  • Oversee daily front office operations, including scheduling, recruitment, performance reviews, and training.
  • Maintain high levels of customer satisfaction by providing personalized service and addressing guest concerns promptly.
  • Coordinate with other departments to ensure smooth hotel operations.
What We Offer:
  • A dynamic and inclusive work environment.
  • Great opportunities for career growth.
  • Employee discounted rates at over 8,000 hotels worldwide.


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