Luxury Hotel Manager

11 hours ago


Stockholm, Stockholm, Sweden Sheraton Stockholm Hotel Full time

We are seeking an experienced and motivated Front Office Manager to join our team at the Sheraton Stockholm Hotel. As a key member of our front office team, you will be responsible for delivering exceptional customer experiences, leading the front desk operations, and ensuring seamless and efficient hotel operations.

Key Responsibilities:
  • Manage daily front office operations, including scheduling, recruitment, performance reviewing, and training.
  • Maintain high levels of customer satisfaction assuring personalized service and addressing guest concerns/needs promptly.
  • Coordinate with other departments to ensure smooth operations.
Required Skills and Qualifications:
  • Minimum 4 years of experience in the hotel industry.
  • At least 3 years of team management experience in a leadership role in guest service or equivalent.
  • Excellent communication skills in both Swedish and English; additional languages are a plus.


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