Retail Counter Supervisor

22 hours ago


Stockholm, Stockholm, Sweden Aesop Full time

For over 35 years, Aesop has fostered an inspiring and inclusive atmosphere where our team members are supported and encouraged to excel. As a global retail entity, we provide professional development and advancement opportunities that align with career aspirations.

Our philosophy towards skin care is characterized by meticulous attention to detail, utilizing only the most effective ingredients to formulate products that engage both the self and the senses. This same careful approach is reflected in our recruitment process, as we seek out thoughtful and inspired individuals who bring diverse perspectives and elevate the experience for themselves and others.

We strive to maintain a harmonious balance between people, planet, and profit, actively working to minimize our environmental impact. This commitment has led us to achieve certification as a B Corp, and we are dedicated to contributing to a more sustainable and inclusive society.

Role Overview

As a Retail Counter Supervisor, you will embody our commitment to engaging, listening to, and guiding customers towards products that suit their needs. Through passionate and focused leadership, you will inspire and develop your team to create memorable and inclusive customer experiences that enhance overall store performance.

In this full-time on-site role, which includes some weekend work, you will oversee budgeting, counter-specific marketing, and the growth of the counter's client base, while orchestrating the daily activities of a team of Retail Consultants. The ideal candidate will be a dedicated professional, bringing diligence, passion, and a steadfast commitment to excellence.

What We Seek

  • Management experience in a customer service setting
  • Proven success in driving sales and achieving commercial results
  • Experience in leading and mentoring a team, fostering an inclusive and psychologically safe work environment
  • Ability to utilize empathy in managing interpersonal relationships
  • Open-mindedness and a strong curiosity to understand others, listen without judgment, and act on diverse perspectives
  • Excellent communication skills - fluency in Swedish and English is required
  • Familiarity with the skin care industry is advantageous
  • Knowledge of hair care, body care, fragrance, and home categories is a plus
  • Proficient in Microsoft Office suite

This position is full-time, comprising 40 hours per week, and follows an on-site working pattern.

What We Offer

We adopt a holistic approach to employment, emphasizing professional development, career growth, employee wellness initiatives, and fostering deep connections with the local community through the Aesop Foundation, volunteering, and matched giving programs. Employee benefits include:

  • Up to 50% discount on products and bi-annual complimentary product allocation
  • Annual Wellness Allowance for wellness activities of your choice
  • Options for summer wellness leave and paid volunteering for all employees
  • In-house product and core skills training
  • Competitive commission based on store performance
  • Pension and private medical insurance through our external provider
  • Access to development resources, including complimentary LinkedIn Learning
  • Employee assistance programs and a complimentary subscription to a mindfulness app
  • Matched Gifting Policy, where every SEK raised by employees for registered charities is matched by the Aesop Foundation

Aesop is dedicated to attracting, developing, and retaining exceptional talent by providing a creative and inclusive workplace where skills are recognized and rewarded. We believe that diversity, inclusion, and belonging are essential to our success, and we actively encourage everyone to consider joining our journey.



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