Retail Counter Supervisor

22 hours ago


Stockholm, Stockholm, Sweden Aesop Full time

For over 35 years, Aesop has meticulously nurtured an inspiring and inclusive workplace where our team members are supported and encouraged to excel. As a global retail organization, we provide professional development and advancement opportunities that align with career aspirations.

Our philosophy towards skin care emphasizes careful attention to detail, utilizing only the most effective ingredients to craft formulations that engage both the self and the senses. This same careful approach is reflected in our recruitment process, as we seek out thoughtful and inspired individuals with diverse perspectives who elevate themselves and those around them.

We strive to maintain a harmonious balance between people, planet, and profit, actively working to minimize our environmental impact. This commitment has led us to achieve certification as a B Corp, reinforcing our dedication to fostering a more sustainable and inclusive society.

Role Overview

As a Retail Counter Supervisor, you represent our commitment to engaging, listening, and guiding customers towards products that resonate with their needs. Through passionate and focused leadership, you will inspire and develop your team to create memorable and inclusive customer experiences that enhance overall store performance.

This full-time position requires on-site work, including some weekends. You will oversee budgeting, counter-specific marketing initiatives, and the growth of the counter's client base, while orchestrating the daily operations of a team of Retail Consultants. The ideal candidate will be a seasoned professional, bringing diligence, passion, and an unwavering commitment to excellence to this role.

Qualifications

  • Experience in management within a customer service setting
  • Proven success in driving sales and achieving commercial objectives
  • History of effectively leading and mentoring a team, fostering an inclusive and psychologically safe work environment
  • Ability to use empathy to navigate interpersonal relationships
  • Open-mindedness and a deep curiosity to understand others, listen without judgment, and act on diverse perspectives
  • Strong communication skills - Fluency in Swedish and English is essential
  • Familiarity with skin care and the skin care industry is advantageous
  • Knowledge of hair care, body care, fragrance, and home categories is a plus
  • Proficiency in computer applications, particularly the Microsoft Office suite

This position is Full Time, encompassing 40 hours per week with an on-site working schedule.

Employee Benefits

We adopt a holistic approach to employment, emphasizing professional development, career progression, employee wellness initiatives, and fostering deep connections with the local community through the Aesop Foundation, volunteering, and matched giving programs. Employee benefits include:

  • Up to 50% discount on products and bi-annual complimentary product allocation
  • Annual Wellness Allowance for various wellness activities of your choice
  • Options for summer wellness leave and paid volunteering for all employees
  • In-house training on products and core skills
  • Competitive commission based on store performance
  • Pension and private medical insurance through our external provider
  • A range of development options, including complimentary access to LinkedIn Learning
  • Access to employee assistance programs and a complimentary subscription to a mindfulness app
  • Matched Gifting Policy, where every SEK raised by employees for registered charities is matched by the Aesop Foundation

Aesop is dedicated to attracting, developing, and retaining exceptional talent by offering a creative and inclusive workplace where skills are genuinely recognized and rewarded. We are committed to promoting inclusion for all, believing that diversity, inclusion, and belonging are vital to our organization's success. We actively encourage everyone to consider joining us on this journey.



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