Beauty Counter Operations Manager

20 hours ago


Stockholm, Stockholm, Sweden MAC Full time

Are you prepared to oversee a diverse range of beauty brands and elevate their presence in the market? Do you possess the skills to enhance customer experiences across multiple brands? If so, this role may be the perfect fit for you.

About MAC Cosmetics

MAC Cosmetics is a renowned name in the beauty industry, celebrated for its innovative makeup products and commitment to inclusivity.

As a Multi-Brand Retail Supervisor, you will take charge of various aspects of the business.

Your Responsibilities

In this pivotal role, you will:

  1. Ensure exceptional customer service is delivered consistently in a vibrant and motivating environment.
  2. Monitor sales performance, analyze key performance indicators, and communicate business outcomes effectively.
  3. Stay attuned to market trends and devise strategies to boost sales.
  4. Manage inventory levels to ensure optimal stock availability.
  5. Plan and execute promotional events aligned with product launches and key retail moments.
  6. Optimize staffing schedules to meet customer demand during peak times.
  7. Uphold high standards of visual merchandising and cleanliness throughout the store.
Team Leadership

Your role will also involve:

  1. Leading the recruitment process to build a strong team.
  2. Training and mentoring team members in sales techniques and product knowledge to create personalized customer interactions.
  3. Conducting regular performance reviews and providing constructive feedback to drive results.
  4. Addressing performance issues proactively and ensuring adherence to company standards.
  5. Fostering a positive work environment where team members can thrive and resolve conflicts effectively.
Qualifications

You are an ideal candidate if you:

  • Hold a high school diploma or a certificate from a recognized makeup institution.
  • Have over three years of experience in retail sales, preferably in the beauty sector, with a focus on management.
  • Are results-driven and aligned with the company's performance metrics.
  • Have a proven history of achieving sales goals and delivering outstanding customer service.
  • Possess strong multitasking abilities and can manage multiple brands simultaneously.
  • Exhibit excellent communication, organizational, delegation, and time management skills.
  • Are fluent in a Nordic language and English, both spoken and written.
  • Are proficient in Microsoft Office applications and familiar with point-of-sale systems.
  • Can work flexible retail hours, including evenings and weekends.
Your Attributes

We seek individuals who are:

  • Dependable, enthusiastic, and proactive.
  • Strong leaders who inspire their teams through example.
  • Goal-oriented and driven by results.
  • Supportive of team development and willing to assist colleagues.
  • Adaptable to change and view challenges as opportunities for growth.
What We Offer

Joining MAC Cosmetics means becoming part of a global leader in the beauty industry.

  • Competitive salary with performance-based bonuses.
  • Employee discounts on a selection of products.
  • Comprehensive training and development programs to enhance your professional skills.
  • Opportunities to contribute to community initiatives and make a positive impact.
Commitment to Inclusion

MAC Cosmetics is an equal opportunity employer. We encourage applications from qualified candidates regardless of gender, race, disability, age, sexual orientation, or any other characteristic.

Next Steps

If you believe you are a good fit for this role, we encourage you to apply through our Career Portal. We look forward to reviewing your application.



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