Operational Compliance Associate

1 week ago


Stockholm, Stockholm, Sweden Voi Technology AB Full time

Imagine working for a company that empowers you to deliver exceptional customer experiences and drive business growth. As a Process & Escalation Associate at Voi Technology AB, you will play a crucial role in ensuring seamless customer interactions and driving process improvements.

Key responsibilities of this position include:

  • Supporting customer support agents to resolve tickets efficiently
  • Managing sensitive critical incident cases by ensuring effective communication, documentation collection, and coordination between stakeholders
  • Participating in root cause analysis to identify and address escalation drivers
  • Collaborating with the Customer Experience Operations team to refine processes, develop training materials, and enhance chatbot functionality

Qualifications for this role include:

  • Professional fluency in English and German, both written and spoken
  • Experience working in customer experience or customer service operations with set KPIs and resolution rates
  • Proven track record of handling escalated and complex customer support cases
  • Ability to ensure compliance with company policies and standard operating procedures
  • Capacity to collaborate effectively with cross-functional stakeholders
  • Proficiency in G-suite applications

At Voi Technology AB, we value diversity, inclusivity, and social responsibility. Join our dynamic team and embark on a rewarding career journey that combines personal growth, skill development, and making a positive impact on society.



  • Stockholm, Stockholm, Sweden Equinix, Inc. Full time

    About Us">Equinix, Inc. is the world's digital infrastructure company, operating over 260 data centers globally. As a leader in digital infrastructure, we enable organizations to access, connect, and interconnect their digital assets at software speed.">Job Description">This EHS Specialist role is critical in supporting our 24/7 operational team in multiple...

  • Compliance Manager

    5 days ago


    Stockholm, Stockholm, Sweden Getinge Full time

    About the RoleAs a Compliance Manager - Global Operations, you will be responsible for providing proactive Ethics & Compliance support to the business, understanding, implementing, and supervising any national transparency reporting requirements for European countries.You will work closely with the Legal team to ensure employees are educated and aligned with...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Job Overview:TN Sweden is seeking a Senior Regulatory Counsel to lead our global regulatory efforts and ensure compliance with applicable laws and regulations.Key Responsibilities:Regulatory Strategy: Develop and implement a comprehensive regulatory strategy that aligns with TN Sweden's business objectives.Compliance Guidance: Provide expert advice and...


  • Stockholm, Stockholm, Sweden Equinix, Inc. Full time

    About the RoleThis EHS Specialist position is part of a two-person team in the Equinix Sweden Compliance team working alongside a senior analyst and responsible for all compliance activities including all areas relating to safety of the personnel and customers on site, environmental permits and requirements, quality assurance, ISO standards, environmental,...


  • Stockholm, Stockholm, Sweden SEB group Full time

    About the Role:This position plays a crucial part in maintaining SEB Group's reputation as a responsible and trustworthy financial services provider. As a Compliance Officer for Group Technology, you will provide expert guidance on compliance matters, assess and manage risks, and collaborate with colleagues across the organization.Main Responsibilities:Offer...


  • Stockholm, Stockholm, Sweden Kanel Full time

    Raise Your Career with KanELKanEL is dedicated to transforming the green energy landscape through innovative solutions, empowering customers to maximize their battery system potential.As a forward-thinking, AI-driven team, we prioritize openness, transparency, and a strong sense of responsibility, fostering an environment where team well-being comes first...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About the RoleThe Submissions Compliance Manager will play a key role in managing submissions activities, including strategies, submission planning, and performance. This individual will allocate resources effectively, prioritize tasks, and ensure compliance with local requirements.Develop and maintain Submissions & Compliance SOPs and associated...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    TN Sweden's Associate Program is designed to provide recent graduates with hands-on experience in the financial sector. As an Associate, you will work on diverse client projects that span risk, compliance, finance, insurance, and information security.Through this program, you will develop a broad range of skills, including risk modeling, financial...


  • Stockholm, Stockholm, Sweden Key Legal Recruitment & Interim Full time

    Job DescriptionWe are seeking a highly motivated and experienced Data Protection & Commercial Associate to join our Swedish office.The successful candidate will work on data protection, commercial agreements, regulatory compliance, and general corporate and commercial matters.


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Improve Regulatory Compliance in Life Science OrganizationsWe are seeking a seasoned professional to join TN Sweden as a Compliance Risk Manager.This critical role involves developing and implementing compliance programs, policies, and procedures throughout Europe. The primary focus is on mitigating risks associated with commercializing pharmaceuticals and...


  • Stockholm, Stockholm, Sweden Cint Full time

    Senior Associate for Legal EfficiencyCint is seeking a seasoned professional to lead our efforts in optimizing legal operations, driving efficiency, and supporting technology adoption within the legal function. As a Senior Associate, you will play a pivotal role in streamlining contract management, improving workflows, and implementing best practices. Your...


  • Stockholm, Stockholm, Sweden FNZ (UK) Ltd Full time

    Job DescriptionThe successful candidate will be responsible for managing and reporting relevant risks associated with international brokerage and custody business, ensuring compliance with regulatory requirements.They will also support central risk management in integrating branch risks into calculation models and further develop necessary risk governance,...


  • Stockholm, Stockholm, Sweden MultiMind Bemanning AB Full time

    About the JobWe are looking for a talented Contract Management Associate to join our team. In this role, you will be responsible for managing consultant contracts, ensuring compliance with internal policies, and administering contracts in ServiceNow.You will work closely with hiring managers to understand their needs and preferences, provide guidance on...


  • Stockholm, Stockholm, Sweden Voi Technology AB Full time

    At Voi Technology AB, we are dedicated to creating sustainable cities for living. As a Process & Escalation Associate, you will play a vital role in ensuring the smooth operation of our customer experience operations.We are seeking a motivated and detail-oriented team player who can stay structured and calm while resolving highly sensitive issues. Key...


  • Stockholm, Stockholm, Sweden Jurek Rekrytering & Bemanning AB Full time

    Senior Administrative Associate NeededRole OverviewAltman Solon is seeking a highly skilled and experienced Senior Administrative Associate to join our Stockholm office as an Executive Assistant & Office Coordinator. In this role, you will support our senior leadership team and ensure the smooth operation of our office.Key ResponsibilitiesThis dynamic role...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About the RoleThe successful candidate will have responsibility for bridging IT and Quality objectives, ensuring effective management and compliance of quality-related IT systems across all business units.This role involves leading teams responsible for Quality Application Operation and IT Compliance, translating high-level strategy into actionable plans.


  • Stockholm, Stockholm, Sweden Atlar Full time

    Sales Enablement Excellence at AtlarWe are seeking a results-driven Revenue Operations Associate to join our team at Atlar. In this role, you will play a crucial part in elevating our sales enablement strategy and driving revenue growth. If you are passionate about sales operations and have strong analytical skills, this could be the perfect opportunity for...

  • Compliance Director

    5 days ago


    Stockholm, Stockholm, Sweden ASSA ABLOY Global Solutions Full time

    Key ResponsibilitiesAs a key member of our team, you will be responsible for monitoring and staying up-to-date on regulatory developments and legislative initiatives within relevant areas of law.You will create, review, and update compliance-related policies, guidelines, processes, training, and awareness materials to ensure a strong compliance culture...


  • Stockholm, Stockholm, Sweden Nordea Full time

    Job RoleDeliver and drive technology solutions within the area of Compliance as an Expert Technology Service lead. You will act as an application provider for applications supporting our compliance unit delivering Market Abuse Surveillance and Record Keeping capabilities.The role involves working with operations budget, operational tasks, ensuring IT...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    The ideal candidate for this role at TN Sweden will possess a deep understanding of legal, contract management, and corporate governance policies, roles, and processes. As a Senior Legal Associate, you will play a key role in developing and implementing legal tech solutions and systems.Main Responsibilities:Manage and optimize contract lifecycle management...