Delivery Excellence Specialist

3 days ago


Stockholm, Stockholm, Sweden MasterCard Full time

We are looking for a Delivery Excellence Specialist to join our Client Service team, focusing on delivering exceptional customer experiences and driving business growth. As a member of the team, you will work closely with customers to understand their needs and develop tailored solutions that meet their business objectives.

The successful candidate will have experience in delivering SaaS solutions or data products, with a proven track record of fostering strong customer relationships. They will demonstrate a customer-centric mindset focused on delivering scalable solutions, executing a data-driven approach to defining priorities and tracking success.

Key responsibilities include:

  1. Managing user-onboarding process and effectively partnering with users to improve their ability to leverage insights and data.
  2. Demonstrating a commercial mindset in identifying cross-sell and up-sell of solutions.
  3. Drive license retention and identify new logos to support commercial goals.

This is an exciting opportunity to join a dynamic team and make a real impact in driving business growth and delivering exceptional customer experiences.



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