Service Excellence Specialist

2 days ago


Stockholm, Stockholm, Sweden JSS ASSOCIATES Full time
SAP Application Service Delivery Manager

JSS Associates is seeking an experienced SAP Application Service Delivery Manager to join our team.

The successful candidate will have a strong background in SAP application service management, excellent communication skills, and the ability to build strong relationships with stakeholders.

Primary Responsibilities
  • Deliver high-quality SAP application services to end-users.
  • Manage service-related processes to achieve high performance standards.
  • Own critical incidents, ensuring timely resolution and effective communication.
  • Develop and maintain systems, procedures, and methodologies for exceptional service delivery.
  • Stay informed about ongoing projects to optimize service scope and delivery.
  • Hold accountability for service performance, customer satisfaction, and future demand forecasting.
  • Drive service optimization through analysis of third-party and internal processes.
Leadership and Collaboration
  • Recommend and implement process improvements.
  • Provide regular performance updates to management.
  • Lead staff management activities, including recruitment, performance reviews, and training.
  • Nurture strong relationships across teams and stakeholders for effective communication.


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