Head of IT Service Excellence

24 hours ago

Stockholm, Stockholm, Sweden Sinch Full time
The Digital Workplace is a function within IT that supports end-to-end value flows, transforming the way we engage with customers, partners, and employees. Digital Workspace solutions drive workforce productivity, collaboration, and innovation anywhere and anytime. Our transformation journey relies on operational stability, cyber security, compliance, and cost proficiency as foundational components of our delivery.

Role and Responsibilities

The Head of Digital Workplace will be actively working with business leaders and in close collaboration with the CIO developing the Digital Workspace Services at a global scale. As we are on a journey of transformation and harmonizing the applications within the digital workplace framework, the contribution of the Digital Workplace's Head will be crucial to Business IT and Sinch's success.

- Develop Sinch's digital workspace with a focus on harmonizing and modernizing applications.
- Build key stakeholder partnerships allowing Business IT to anticipate and support new ways of working and increased productivity.
- Drive adoption of digital workspace technologies.
- Lead the development, execution, and communication of the Digital Workspace key results, targets, and budget.
- Improve the way our employees engage and collaborate with each other as well as with customers and partners.
- Extend leadership, coaching, and direction to the Digital Workspace team both in working with the full lifecycle of Digital Workspace solutions and on their growth journey.
- Work with Enterprise Architecture, IT Security, Data Privacy, and Compliance to ensure that the Enterprise IT solutions footprint is compliant and secure.
- Improve IT resilience by executing strategies that enhance reliability, tolerability, and disaster recovery readiness.
- Develop a user experience-driven cost proficient Support organization.
- Lead and govern technology and services partnerships; provide guidance in product, component, and partner selection as appropriate. This includes selection and evolution of Digital Workspace and collaboration solutions.

Minimum Requirements

- 10+ years of experience with implementation and evolution of digital workspace, mobility, productivity, and collaboration solutions (e.g., M365 ecosystem, Endpoint Management tooling, MDM, IAM).
- Proven direct leadership experience mentoring and developing technical professionals.
- Extensive experience in the full lifecycle of software development and maintenance, both in waterfall and agile delivery models.
- Experience working with Digital Workspace Infrastructure, Operations, and Support.
- Proven experience working with enterprise application integration and frameworks, master data, and composability.
- The ability to effectively manage mixed insourced/outsourced environments.
- Experience working with cloud-enabled Digital Workspace roadmaps including understanding and usage of cloud economics.

Education

- Bachelor's degree in Computer Science or equivalent work experience.

Competencies

- Growth mindset: empower everyone in the team to achieve their full potential.
- Leadership: build teams, translate company objectives into team and individual responsibilities.
- Hands-on: roll-up the sleeves to act as support for the team and dive into details when needed.
- Change management: effectively advocate, champion, and sustain change in a very dynamic environment.
- Communication and interpersonal skills: excellent verbal and written communication skills, including the ability to explain how technology supports business objectives to non-technical leaders; ability to work in a global, multi-cultural environment.
- Self-learning: is permanently acquiring knowledge and maintain self-relevance.
- Problem-solving: can analyze and derive insights and solutions from a variety of data sources which must be organized in meaningful patterns.

We are Sinch. The world's number one in mobile engagement, helping amazing companies communicate with customers. And whether you know us or not, you've definitely used our tech. From the life-changing to the time-saving, we're helping over 3,000 businesses to interact with people like never before.

We reach every phone on the planet, so imagine the scale, the variety, the opportunity, and the growth that offers. Here you'll dream even bigger than ever, explore your career options, face fascinating challenges, and build your skills alongside amazing experts.

And every time you hear a phone ping, you'll be proud of knowing you were part of making that happen. 147 billion times a year. Now we're looking for a Head of Digital Workspace to join our team in Stockholm and chase the answers, chase the code, and chase the dream with us.

Ready to make great things happen? Make it happen with Sinch Join us

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