Customer Experience Director for Nordic Markets
1 day ago
As the Customer Experience Director for Nordic Markets, you will be responsible for driving customer experience transformation across the Nordic markets. This includes developing and implementing a customer experience strategy, collaborating with cross-functional teams to identify and prioritize customer experience initiatives, and leading a portfolio of strategic projects.
Key responsibilities include:
- Developing and implementing a customer experience strategy that drives growth and innovation across the Nordic markets.
- Collaborating with cross-functional teams to identify and prioritize customer experience initiatives that align with the company's goals.
- Leading a portfolio of strategic projects that deliver exceptional customer experiences and drive business outcomes.
Requirements
The ideal candidate should have a Master's Degree in Management, Economics, Finance, Business, Engineering, or similar fields, and several years of experience in strategic analysis, business development, or equivalent roles at a consulting firm or within an internal corporate function. The candidate should also have a deep understanding of the telecommunications industry and operational experience from commercial roles, along with familiarity with technical tools like Generative AI to enhance customer journeys and enable data-driven operations.
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