VP of Customer Excellence

3 hours ago


Solna Municipality, Sweden Telenor Sverige AB Full time
Nordic CX Strategy Lead

Telenor Nordics is seeking a seasoned professional to lead the development and execution of customer experience strategies across our Nordic business units. As the VP of Customer Excellence, you will be responsible for fostering a unified customer experience focus, approach, and best-practice sharing across the region.

Key responsibilities include:
  1. Fostering a customer-centric culture within the organization.
  2. Developing and implementing customer experience strategies that drive business growth and customer satisfaction.
  3. Leading cross-functional teams to deliver exceptional customer experiences.


The ideal candidate should have a strong background in customer experience, leadership, and strategic planning. A Master's degree in a relevant field and several years of experience in a similar role are required. Additionally, the candidate should have a deep understanding of the telecommunications industry and experience working with technical tools such as Generative AI to enhance customer journeys and enable data-driven operations.

This is a unique opportunity to join a leading Nordic provider of connectivity services and digital solutions. If you are a customer-centric innovation leader who can drive business growth through customer excellence, we encourage you to apply for this exciting role.

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